
Frequently Asked Questions
Have a question? We’ve got you.We’re here to make things effortless - just like your clo-la dress. Below you’ll find answers to our most asked questions. If you still need a hand, our team is just an email away hello@clo-la.com
Our Concept
clo-la is founded by Rebecca Stella, fashion icon and lifelong dress lover.
She’s obsessed with fit, fabric and feeling. Every piece is created with intention and designed to flatter, hug and empower. Rebecca knows exactly what she and her community want - pieces that highlight the best of you and make you feel like that girl.
clo-la is her love letter to the female form. One iconic dress at a time. Her mission? To make luxury fashion feel accessible, with bold, beautiful pieces that look high-end but never break the bank.
All our pieces are designed in Los Angeles, where every silhouette starts with a feeling.
A clo-la design is full of love and intention. It’s a modern take on timeless femininity, crafted to empower, flatter and turn heads. Every single time.
Only during drops. When it’s on, it’s on.
Between drops? Add your name to the list and get ready.
Because once they’re gone, they’re gone.
Want in on the next one? Sign up for our newsletter or follow us on Instagram @clolasignature
Right now, we’re all about the dress. We’re a young, curious brand, and we’re building clo-la with you. Our community means everything to us, and your voice shapes where we go next. So talk to us, tell us what you want more of, what you’re craving, or what you think we could do differently.
We’re listening. We’re evolving. And we’re doing this together.
Email us anytime at hello@clo-la.com or drop a comment on any of our socials. Your input truly means the world.
Honestly, we don’t follow a fixed calendar. We follow our gut, our feelings, and most importantly, you.
We’re a growing brand, learning and evolving with every step. New drops happen when the moment feels right. When we’ve created something truly irresistible. And when we know you’re in need of that perfect dress.
Want to make sure you never miss out? Sign up for our newsletter and follow us on social. You’ll get notified the moment a new drop goes live and have the best possible chance to snag our limited styles.
Our promise. Every single drop will be worth the wait. Designed to build the ultimate dress wardrobe.
Nope. We don’t do retailers and we don’t do physical stores. clo-la is exclusive to clo-la.com. That’s where the magic happens.
As a brand, we’re learning, evolving, and growing with heart, honesty, and intention. And we’re doing it with you. Our clo-la community means everything to us. We listen, we adapt, and your voices shape the way we move forward.
size & fit
We currently carry sizes XS to XXL. We want to evolve our size range together with you, our powerful and inspiring community. Because clo-la is built with you, for you.
Keep in mind that our fabrics are flexible, giving you a few centimeters of wiggle room up or down.
Fit
Our dresses are true to size. Stick to your usual size for the perfect fit. Use the chart as a guide, but keep in mind that our fabrics are flexible, giving you a few centimeters of wiggle room up or down.
Length
The length is slightly adjustable thanks to our stretchy fabric. Pull her down for a longer look or wear her a little higher if that’s your vibe.
As a guide, if you’re around 170 cm you can style your dress with heels up to 10 cm. If you’re taller than 180 cm, we recommend keeping the heel lower for the perfect balance.
Our core fabric, a polyester and elastane blend, is super stretchy and forgiving. It hugs your body in all the right ways. If the fit gets too tight, the fabric may turn slightly sheer - which can be a vibe, but it’s good to know. We might work with other fabrics in some drops, but that signature stretchy, body-hugging feel is always part of the design.
We always recommend choosing your usual size. But if you're between sizes or unsure, go ahead and size up for a more seamless look and feel.
If you love that ultra-snug, second-skin fit and don’t mind a little sheerness, then girl, go for it. You know your style best.
You can also check the size chart on each product page or visit our “Sizes” guide in the footer.
Good to know. Our fabrics are flexible and give you a few centimeters of wiggle room up or down.
And if you want personal fit help? Just email us at hello@clo-la.com.
Our core fabric, a polyester and elastane blend, is stretchy and body-hugging, which means you can play with the length. Pull her down for a longer look or wear her a little higher if that’s the vibe. The fabric moves with you, so you’re always in control.
As a little guide, if you’re around 170 cm you can style your dress with heels up to 10 cm. If you’re taller than 180 cm, we recommend keeping the heel smaller for the perfect balance.
Yes, of course we do. You’ll find a size chart on every product page, plus a full size guide under “Sizes” in our footer. Our size chart includes measurements for bust, waist, and hips. Grab a tape measure and compare your numbers to find your best fit. If you’re between sizes or prefer a looser fit, go one size up.
Always use the chart as a guide, and keep in mind our fabrics are flexible and give you a few centimeters of wiggle room up or down.
Still not sure? Email us anytime at hello@clo-la.com. We love helping you find your dress.
Still unsure about sizing? Slide into our inbox. We’re happy to help! Email us at hello@clo-la.com. We love helping you find your perfect fit.
materials & production
Most of our dresses are made from polyester blends (polyester and elastane). This gives our dresses the perfect stretch, structure, and body-hugging feel we love - creating the flattering silhouette clo-la is all about. We might work with other fabrics in some drops, but that signature stretchy, body-hugging feel is always part of the design.
To be sure of the exact material for your dress, always check the product details on each style.
Oh yes, it stretches - in all the right ways. And no, it doesn’t shrink. Our signature polyester and elastane blend is basically magic. It moves with you, never wrinkles, and handles long nights (and long flights) like a pro.
Just hang it up when you arrive and she bounces back, flawless. Plus, it’s so lightweight it barely takes up space in your bag - more room for heels, lip gloss, or that extra outfit you might need.
Most of our dresses are made in this dreamy material because we’re obsessed. But some drops feature other fabrics, so always check the product details to know exactly what your dress is made of.
We work closely with a trusted production partner in Shenzhen, China. It’s a women-led team that shares our values around quality, responsibility and ethics, and proudly follows our Code of Conduct, which you can read under “Production” in our footer.
care
Caring for your clo-la piece keeps it stunning, season after season. And helps maintain that perfect fit and feel.
Here’s what you need to know;
Always hang it up after wearing, and let it breathe. Spot clean when possible, and if a full wash is needed, use a laundry bag, a mild detergent and a gentle 30°C cycle. Never tumble dry. Lay it flat to air dry. And skip the softener, our fabrics are already soft and sculpting, just the way they should be.
Need to smooth things out? Use a steamer, not an iron.
This care routine applies to the fabric we use most often, a polyester and elastane blend we love for its comfort, stretch and flattering fit. Some drops may feature other materials, and certain pieces may not be suitable for machine washing. You’ll find all our best tips under “Care” in our footer.
Always check the care instructions on each product page before washing.
ORDERS & PAYMENTS
Once you’ve placed your order, you’ll get a confirmation email straight to your inbox. Think of it as your official welcome to the club. Now all you have to do is sit back, sip something cute, and get excited. Your new clo-la bestie is on her way.
Yes, always. Every order comes with tracking. You’ll get the link in your shipping confirmation email so you can follow your new clo-la bestie every step of the way.
Our drops are limited, so you can only order one dress of the same style. Gotta share the love, right? This way, more sisters get the chance to bring her home.
Not sure about your size? We’ve got you. Slide into our inbox at hello@clo-la.com or drop us a DM on social. We’re always here to help you find your perfect fit.
We accept Klarna, Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and more. Easy, fast and totally secure. Your checkout is always encrypted, so you can shop with confidence and a little main character energy.
If we haven’t packed it yet, you’re in luck. Shoot us an email at hello@clo-la.com as soon as possible and we’ll do our best to catch it in time. The faster you are, the better your chances. Quick moves, babe.
Oh no, that’s not how we roll. Email us at hello@clo-la.com with your order number, delivery method and what’s missing. We’ll make it right, fast. Promise.
SHIPPING & DELIVERY
We want your clo-la bestie to land exactly where you want her - so take your pick:
PostNord Parcel locker - Sweden
DHL Service Point - Sweden
DHL / UPS - Countries within the EU
Rest of the world-coming soon!
We’ll make sure she gets to you, safe, sound and fabulous.
We want your dress to reach you fast – we know the excitement is real! Here’s what to expect:
- Sweden: 1–3 business days
- Nordic countries: 2–4 business days
- Rest of Europe: 2–5 business days
- NO, UK & US: Coming soon!
During sales or special campaigns, delivery might take a little longer. Thanks for your patience, babe - she’s totally worth the wait!
Right now, we offer standard delivery only. But don’t worry - we pack fast, like really fast.
If you’re in a serious rush, drop us a message and we’ll see what we can do. It never hurts to ask.
If your order hasn’t shipped yet, email us at hello@clo-la.com as soon as you can. We’ll do our best to catch it in time. The sooner you reach out, the better the chance we can work some magic.
All orders are packed with love and care in our Stockholm warehouse. From our hands to yours, wrapped and ready to make you feel like that girl.
We currently ship to all countries within the EU, The rest of the world is coming soon..
Always. As soon as your order ships, you’ll get a tracking linkstraight to your inbox. That way, you can follow your new clo-la bestie all the way home
Your order is packed in our custom clo-la shipping box. We treat your dress like the VIP she is. She arrives safe and sound, in her own little world, protected, pampered and ready to make you shine.
Oh no, that’s not how it’s supposed to be. Email us at hello@clo-la.com with your order number and a photo, and we’ll make it right. Always with love.
RETURNS & EXCHANGE
We truly want you to love what you ordered. But if something’s not quite right, we’re here to help. Returning your item is easy - just follow the steps below and we’ll take care of the rest.
We don’t include return labels in our parcels - instead, all returns are handled through our website.
RETURNING AN ITEM? HERE’S HOW!
- Click here to start your return.
- Pop in your order number and the email you used at checkout.
- Choose the item(s) you’re sending back. (If it’s defective, click “Register a claim!” instead.)
- Select Return Item, tell us why, and hit Next.
- You’ll get a QR code — that’s your return label.
- Pack your item securely, take it to your local post office, and show them the QR code.
- Keep your receipt just in case.
You have 14 days from the date your order is delivered to request a return. To be eligible:
Your dress must be unworn, in original condition, and with all tags and extras still attached. We know it’s tempting to twirl around in her, but save that moment until you’re sure she’s a keeper.
Products should be unworn, unwashed, and undamaged - just as fresh as when they first arrived.
Please note: If an item is returned in a different condition, we may not be able to accept it.
To help us maintain quality for all our customers, please ensure that returned items are:
- Free from any scents (perfume, smoke, etc.)
- Free from stains (makeup, deodorant, or other marks)
- Not worn or damaged
Need help or have a question about your return? Just reach out to us at hello@clo-la.com we’re always happy to assist.
We don't offer exchange at this time but If your item isn’t the right fit, we make returns easy. Visit our “Shipping & Returns” page for more details.
We keep our prices fair for everyone. When an item comes back, it takes time, care, and resources to check it, repackage it, and make it ready for the next customer. The return fee helps cover these costs, so we can keep offering you the best quality, service, and prices on every order.
- Return fees:
- Sweden 69 SEK
- Denmark 79 DKK
- EU 10€
You’ll get an email from us the moment we’ve received and approved your return. Think of it as the official breakup text - but with love.
Once we’ve received and approved your return, your refund will be on its way within 7–10 business days. Think of it as a little rebound money heading back to you.
drops
Oh babe, it happens to the best of us. And yes, it sucks.But don’t worry. Just sign up for alerts so you’re ready next time. Once a drop sells out, it’s gone. If the demand for a specific style from a drop is loud enough, we might just bring her back for an encore.You can also browse our Previous Collections and hit notify if the style you love comes back in stock.
Yes, absolutely. Go to Previous Collections and hit notify me on the product page. If your favorite style returns, whether in the same color or a new one, you’ll be the first to know.
Easy. Sign up for our newsletter and follow us on IG @clolasignature. That´s where all the magic happens.
Because you belong in the sisterhood. Subscribers get first access, sneak peeks, exclusive giveaways and that little extra love we only share with our community.
It’s also how you start building that dream wardrobe. Filled with IT dresses that turn heads and make you feel like a million bucks. Without breaking the bank.
We got you. Always.
contact
Email us anytime at hello@clo-la.com or drop us a note on social. We’re always here for you. Whatever question, thought or guidance you need. We got you, sister.

More questions?
If you did´t get the answer on your question, don´t hesitate to contact us at hello@clo-la.com